Association Management and Consulting, Conference Management, Event Management, Association Consulting, Keynotes and Leadership Training

About Us...

Affective Results™ by Morgan Systems International is a full-service association management and consulting company providing turnkey solutions including complete conference and special event planning and management. We have served clients around the world, with experience producing large multi-day events across the US, Canada, and in Europe.

Why Morgan Systems International is uniquely qualified to produce results for you. In addition to our speaking and training expertise, we have managed an international membership association for over ten years. An insightful perspective and our ability to fully understand your needs could only be gained by sitting on the other side of a boardroom, just like you.

Full service equals successful. Our staff provides comprehensive services for association management and consulting, association and conference website design, and conference services from pre-planning through post-conference follow-up. All services are done in-house by our experienced professional staff, saving you money, saving you time, and making you successful! We have incorporated proven cost-saving methods into our planning, design and conference management systems to ensure you get the most astonishing results with the most attractive bottom line. And we'll all have fun in the process!

Randy Morgan CSP

Randy Morgan CSP is a nationally-recognized expert in the areas of Affective Leadership and Astonishing Service. As a professional speaker, Randy is widely sought after for his expertise in high-level customer service and service leadership. Randy has an exceptional ability to combine his academic expertise in physiology, a career in world-class service organizations, and his passion for understanding the psychology of peak performance into an amazing laughing and learning experience for every audience.

Randy is a recipient of the Certified Speaking Professional, or CSP, the highest earned designation presented by the National Speakers Association (NSA). It recognizes a commitment to ongoing education, proven speaking experience and ethical behavior. CSP is conferred by NSA only on those accomplished speakers who have earned it by meeting strict criteria - less than 10% of the speakers who belong to the Association worldwide hold this professional designation. Visit Randy's website for video samples, sample topics, and client testimonials.

Service WOW™ by Morgan Systems International is a metrics-based service improvement system using online tools to define levels of both employee and customer satisfaction; the analyses are graphically displayed on our secured collaborative site. Team members are trained in the use of Convection Thinking™ tools to identify systemic flaws in the service delivery system.

The most prevalent cause of service breakdowns is not due to people but of process; extensive analysis of the service delivery systems of a major luxury hotel chain revealed that 80% of the service breakdowns were systemic in nature. Despite these realities, most organizations never take the initiative to create a comprehensive system to identify the specific flaws in the service delivery process, and then engage front-line employees in a transparent process for service improvement.

The Service WOW™ system and our specialized follow-up service training provide a complete system for organizations to not only achieve, but surpass their service goals.